Hi, we're here to help you.



Quick question?

You can ask us on Twitter. Tweet us at @snapmytee for a quick answer.



Need some more help?

Please check Frequently Asked Questions first.
Want to contact us? Send us a message and we’ll get back to you.
 




I just ordered a shirt, when will it arrive?

It takes us around 1-2 days to get your orders printed, packaged and sent to you. Rest is basically up to Mr. Postman. We're sending orders from EU so all you guys across the pond will need a little bit more patience ;)

 

Will I have to pay VAT or customs charges in addition to shipping costs?

International orders may be subject to local customs fees or VAT charges that we sadly cannot control :(

 

I messed up my shipping address and/or size! Can I change it?

It depends how quickly you let us know about it. If this happens, contact us as soon as you can and we’ll try to take care of it.

 

What’s your refund/exchange policy?

If there’s something wrong with your order (wrong size, color or shirt is defective), contact us and we’ll be happy take care of it or give you a refund.

 

What technique you use for printing on the t-shirts?

We're using DTG which is short for Direct to Garment. It's a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.

 

Where do you get your t-shirts from?

We're using 64000 shirts from Gildan. They are made of 4.5 oz pre-shrunk 100% ring-spun cotton (with an exception of heather colors which have around 30-40% of polyester in them).

 

Can I order other colors?

Current selection of colors is based on a survey we did before the launch. We picked the most popular choices among people that subscribed to our newsletter. If you want your t-shirt in a custom color, contact us and we'll do our best to help you out.